Job Description:
Position: Chat Support Representative
Location: Pakistan
Salary: PKR 20,000 to PKR 25,000 per month
Job Type: Full-time
Position Overview:
We are seeking a dedicated and friendly Chat Support Representative to join our customer service team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service through online chat support. This role is essential in ensuring customer satisfaction and addressing inquiries in a timely manner.
Key Responsibilities:
- Respond to customer inquiries via chat in a professional and courteous manner.
- Provide accurate information regarding products, services, and order status.
- Assist customers in troubleshooting issues and resolving complaints effectively.
- Maintain a high level of customer satisfaction by delivering timely responses and solutions.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team members to improve processes and enhance the customer experience.
- Stay updated on product knowledge and company policies to provide the best support.
Requirements:
- Excellent written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Familiarity with chat support software and CRM systems is preferred.
- Previous experience in customer service or chat support is a plus.
- High school diploma or equivalent; a degree in a relevant field is an advantage.
Benefits:
- Competitive salary of PKR 20,000 to PKR 25,000 per month.
- Opportunities for career advancement and professional development.
- Friendly and supportive work environment.